First Friday: Your Small Business Resource
Conflict Management in Healthcare
The US healthcare system delivers some of the world's most innovative and life-saving treatments. But its complexity can also lead to unexpected poor outcomes and conflict between patients and clinicians, among clinicians, and between partners in this space such as payers and accrediting bodies. Skills and tools in conflict management can be extremely helpful in understanding conflict in the healthcare setting and in managing it when it arises.
Vice President, Risk Management
Risk and Insurance Management
Sandy Bledsoe is the Vice President of Risk and Insurance Management at Vanderbilt University Medical Center. She has served Vanderbilt for over 25 years and has been involved in all aspects of the risk management operations at one time or another, including risk financing, loss prevention, and claim management. She and her department recently launched Enterprise Risk Management for the medical center, and she works closely with leadership and Internal Audit to shepherd that work, including regular presentations to the Board Audit and Compliance Committee. She supervises a staff of 17. She received her Bachelor of Science in Nursing from Harding University in 1981, her ARM designation 1990 and her CPHRM designation in 2006. Additionally, she has had training in conflict management and quality improvement and has obtained a Master of Arts in Conflict Management from Lipscomb University. She has contributed to two publications regarding learning and improvement from analysis of medical malpractice claims. In addition, she has been a speaker with the American Health Law Association, CNA insurance company, and the Willis Healthcare forum on topics such as Lessons Learned from the Fungal Meningitis Outbreak, Managing Physician Acquisitions, and Adding Value with Risk Management. She is a member of the American Society for Healthcare Risk Management and the Risk and Insurance Management Society. In addition, she is a past board member of Alive Hospice and the Wayne Reed Christian Child Care Center.