Move-In Coordinator / Concierge
The Move-In Coordinator is responsible for assisting new residents as they acclimate into daily community life. They will support reservation holders throughout the rightsizing process to help them prepare for the move, and to help them build a sense of community with other residents and Avenida associates prior to move-in. The Coordinator provides guidance, resources, and encouragement to new residents and families to ensure a smooth transition. They maintain positive professional relations with team members, residents, and family members, and will assist in leasing and marketing efforts as needed.
The Concierge is responsible for creating a positive first impression of the community via telephone and in person. They will greet visitors, handle telephone calls, receive and distribute messages, interact with residents to schedule maintenance and other services, handle clerical tasks as assigned, and manage general atmosphere of the concierge area. The Concierge will also work closely with Good Neighbor professional partners to coordinate optional services, as requested by residents.
- Provide constant communication to new residents and families prior to their moving-in to be a resource and advocate for their needs.
- Provide continual support to new residents and families to prepare for rightsizing, selling homes, and moving to their new home.
- Be the liaison between new residents and partners in the community to ensure a smooth transition.
- Coordinate resources internally with staff and residents, as well as externally with vendors, to assist residents and families.
- Communicate any changes in resident status to Executive Director.
- Greet all prospects, family and friends, vendors, and other visitors.
- Answer telephone calls and receive and distribute messages in a timely manner.
- Assist residents and guests with needs, questions, and concerns.
- Assist residents with concierge needs for reservations, outings, on-demand transportation, or miscellaneous services.
- Ensure that all move-in paperwork is completed and that the Business Office Director has all required materials to process move-in.
- May assist and/or support leasing and marketing efforts by greeting prospective residents, gathering information about the prospect, showing ready apartments and models, closing and obtaining the lease deposit, and assisting the prospective resident in completing the rental application and credit verification.
Knowledge, Skills & Abilities (includes but not limited to):
- At least two years of hospitality, leasing assist, or senior living experience, or equivalent experience and education.
- Knowledge of local community resources, vendors, and partners in the surrounding areas.
- Must complete required background screening, per company standard policy and procedures.
- Must have solid computer skills and be familiar with standard computer software programs (e.g. Microsoft Office, database management, etc.) and other office equipment.
- Excellent oral and written communication skills are required:
- Ability to speak, write and read English
- Ability to speak comfortably in front of large groups
- Must be able to perform basic math skills for managing and analyzing budgets, pricing, etc.
- Must possess the ability to make independent decisions and must be a self-starter and goal-oriented.
- Demonstrates good judgment and problem-solving skills with the ability to be patient and supportive of others in challenging situations.
- Must present a positive and professional image at all times and have the ability to deal tactfully with other team members, residents, families, visitors, and the general public.
- Ability to work independently with little supervision, as well as being a strong team leader.
- Should have good time management skills and ability to handle multiple priorities.
- Ability to work weekends, evenings, and flexible hours as needed.
While performing the duties of this job, employee is regularly required to use hands to handle or feel objects, tools, or controls; reach with hands and arms; and talk and hear. The employee is frequently required to stand, walk, sit, climb, or balance, and is occasionally required to stoop, kneel, crouch or crawl, taste, or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and the ability to focus. Activity level is high.